tk10's Privacy Policy
This policy explains how your personal information is collected, used, stored and kept secure while you use the tk10 platform — and what rights you have in this regard.
Introduction and Purpose of This Policy
tk10 is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") sets out how tk10 processes your personal information when you use its website, mobile app and related services.
By creating an account on this platform, taking part in betting or gaming activities, or contacting us, you are considered to have accepted the terms of this policy. If you do not agree with these terms, please refrain from using the platform.
This policy is an integral part of our Terms and Conditions and both should be read together. For additional information on user rights or service details, visit our FAQ section.
The tk10 platform is intended for persons aged 21 and above. We do not knowingly collect information from minors. If any minor's information is found in our systems, it will be deleted immediately.
What Information We Collect
tk10 collects only the information necessary to operate the platform smoothly, manage your account and keep financial transactions secure. We never collect unnecessary personal information.
2.1 Registration and Identity Information
The following information is required when opening an account:
- Full name and date of birth
- Valid email address
- Mobile number (Bangladesh)
- Username and password
- Documents required for identity verification (as part of the KYC process)
2.2 Financial and Transaction Information
To process deposits and withdrawals, we handle your mobile banking details — such as your bKash, Nagad, Rocket or Upay number. Full account numbers are not stored on our servers; only a record of the transaction is kept after it is completed.
2.3 Technical and Device Information
When you use the platform, the following information may be collected automatically:
- IP address and device type
- Browser type and version
- Operating system
- Login time and session information
- Information collected through cookies and similar tracking technologies
2.4 Gaming Activity Information
Records are kept of your betting history, game types, bonus usage and account balance-related information. This information is used for responsible gaming monitoring, fraud prevention and ensuring the security of your account.
How Information Is Used
tk10 uses collected information for specific and legitimate purposes. The main purposes are outlined below:
3.1 Account Management and Verification
We use your identity information to confirm who you are, control access to your account and verify that a real person is behind each account.
3.2 Processing Financial Transactions
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket or Upay. All transaction records are retained for security audits and dispute resolution.
3.3 Providing Customer Support
Support staff can view the necessary account information to help our 24/7 live chat and email support team resolve your issues quickly.
3.4 Security and Fraud Prevention
Technical and transaction-related data is analysed to detect irregular activity such as creating multiple accounts, bonus abuse or money laundering. This is essential for protecting the interests of all users.
3.5 Responsible Gaming Monitoring
By analysing gaming activity data, we try to identify signs of problematic behaviour and provide support where needed. Visit the relevant page to read our full policy on Responsible Gaming.
3.6 Platform Improvement
We analyse which sections are used most, where errors exist on the website and what kind of experience users are having — using this information to continually improve the tk10 platform.
Sharing Information with Third Parties
tk10 does not generally disclose your personal information externally. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted third parties for payment processing, identity verification or managing technology infrastructure. Only the information necessary for them to carry out their responsibilities is shared with these partners, and they may not use it for any other purpose.
4.2 Legal Obligations
In response to a valid legal order, court direction or lawful request from a government authority, tk10 is legally required to provide the relevant information. In such cases, we provide only the specific information that has been requested.
4.3 Fraud Prevention
Where serious fraud or financial crime is suspected, the relevant authorities may be given the necessary information for investigation purposes. Such steps are taken to protect the interests of all users.
4.4 Business Transfer
In the event of a company merger, acquisition or asset transfer, user information may be transferred to the new owner. We will notify users in advance in such circumstances.
Data Storage and Security
5.1 Retention Period
All information is retained for as long as your account is active. Even after an account is closed, financial transaction records and identity documents may be retained for a set period due to legal and regulatory requirements.
5.2 Technical Security
tk10 follows industry-standard security practices to keep your information safe:
- SSL (Secure Socket Layer) encryption — secures all data transfers
- Database encryption — keeps stored data protected
- Access controls — only authorised staff can view specific information
- Regular security audits and system updates
- Automated monitoring systems to detect suspicious activity
5.3 Password Security
Your password is stored on our servers in hashed form — meaning no one can see the original password. We still recommend that you use a strong password and do not use the same password from another site on tk10.
5.4 Response to a Data Breach
If a security breach occurs and it is confirmed that your information has been put at risk, we will notify you as quickly as possible and advise you on the necessary steps to take.
Cookies and Tracking Technologies
tk10 uses cookies to ensure the website functions properly and to improve the user experience.
6.1 Essential Cookies
These cookies are necessary for the basic operation of the website — such as maintaining login status, verifying security tokens (OTP) and temporarily storing form data. Disabling these cookies will prevent the website from working properly.
6.2 Functional Cookies
These cookies are used to remember your preferred language, theme settings and account preferences. They make your next visit more convenient.
6.3 Analytics Cookies
Analytics cookies are used to understand which pages are visited most and how users navigate the site. This information is processed in aggregate and is not used to identify any specific individual.
6.4 Cookie Controls
You can delete or block cookies from your browser settings. However, disabling essential cookies may cause some features of the platform to stop working properly.
Your Rights Over Your Information
As a user of tk10, you have the following rights over your own information:
7.1 Right to Access Information
You have the right to know what information we hold about you. To make a request in this regard, contact us by email. We will process your request as quickly as we can.
7.2 Right to Correct Information
If any information in your profile is incorrect or incomplete, you can have it corrected. Most information can be changed directly through account settings; for complex changes, contact the support team.
7.3 Right to Close Your Account
You may close your tk10 account at any time. When an account is closed, personally identifiable information is deleted or anonymised; however, some financial records must be kept for a set period due to legal obligations.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages, we will not send them to you. You can turn off marketing communications at any time through account settings or live chat.
7.5 Right to Lodge a Complaint
If you have any concerns or complaints about how your information is being processed, please contact our support team first. If the issue is not resolved, you also have the right to complain to the relevant authority.
Protection of Minors' Information
tk10 strictly follows a 21+ age policy. This platform is not for persons under the age of 21 and we do not knowingly collect any information from minors.
Age verification is in place during the registration process. If any person conceals their age by providing false information and opens an account, that account will be closed immediately and all associated information will be deleted.
If a parent or guardian suspects their child is using this platform, please contact us — we will take the necessary action without delay.
Third-Party Websites
The tk10 platform may contain links to third-party websites or services. These external sites have their own privacy policies and tk10 is not responsible for them.
When you leave tk10 and go to another site, that site's privacy policy applies. How your information is handled on third-party sites does not fall under this policy.
Payment gateways such as bKash, Nagad, Rocket or Upay have their own privacy policies. Information you provide on their platforms during a transaction is governed by their own policies.
Changes and Updates to the Policy
tk10 may update this privacy policy from time to time to keep pace with changes in platform services, technology or legal requirements.
If any significant changes are made, we will notify you via your registered email address or through a notice on the platform. Continuing to use the platform after a change is made will be considered as acceptance of the updated policy.
The date of each update is shown at the top of this page so you can easily identify the latest version. We recommend that you review this page regularly.
10.1 Contact
If you have any questions or concerns about this privacy policy, please contact our support team:
- Live Chat: 24/7 direct support (in Bengali and English)
- Email: [email protected]
To learn more about tk10, visit the About Us page.