tk10 Terms and Conditions

These Terms and Conditions ("Terms") form a legal agreement governing the use of the tk10 platform and its services. By accessing the site, opening an account, or using any service, you automatically agree to these Terms. If you object to any part of the Terms, please refrain from using the services.

tk10 reserves the right to change or update these Terms at any time. Continued use of the services after updated Terms are published will be treated as acceptance of the new Terms. You are therefore advised to review this page regularly.

To open an account and use the casino or betting services on tk10, you must be at least 21 years of age. tk10 may request valid identification at any time for age verification. Registration by minors is strictly prohibited and any such account will be closed.

Each user may open only one account. Creating multiple accounts or registering under another person's identity is strictly prohibited. If such activity is detected, all associated accounts will be suspended immediately and balances may be forfeited.

All information provided during registration — name, mobile number, email, and payment details — must be accurate and up to date. Providing false or misleading information risks account closure and forfeiture of deposited funds. Contact the support team if you need to update your information.

The minimum deposit amount on tk10 is ৳100. Deposits can be made via bKash, Nagad, Rocket, and Upay. Funds will be credited to your account once the deposit is successfully processed. If there is a delay due to a technical issue, please notify the support team.

Third-party payment methods may not be used for deposits — only mobile financial accounts registered in your own name are accepted.

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 15 minutes to 2 hours. Withdrawals will be sent to the same payment method used for the deposit.

To withdraw bonus funds, the applicable wagering requirements for that bonus must be met (see Section 3). tk10 reserves the right to hold large withdrawals pending identity verification.

tk10 is not responsible for deposits sent to a wrong mobile number or via the wrong method. If a suspicious transaction is detected, the account may be temporarily suspended pending investigation. All our policies on financial security are described in detail in our Privacy Policy.

tk10 offers a 100% bonus on your first deposit, up to ৳15,000. For example, depositing ৳1,000 adds ৳1,000 as a bonus, giving a total balance of ৳2,000; to make this bonus withdrawable, you must place bets totalling ৳1,000 × 15 = ৳15,000.

The bonus applies once only, on the first deposit. If you have any questions about the bonus, you will find detailed answers on our FAQ page.

The wagering requirement for a bonus is 15 times the bonus amount. That means you must place bets totalling 15 times the bonus before you can withdraw bonus funds. Bonus-derived balances cannot be withdrawn before the wagering requirement is fully met.

If unusual betting patterns are detected that exploit the bonus system (such as opposing bets or coordinated multi-account abuse), the bonus will be cancelled. tk10's decision on any bonus-related matter is final.

tk10 accepts bets only at the odds and conditions displayed on the platform. Before confirming a bet, verify your selection, amount, and odds — once confirmed, a bet cannot be changed or cancelled.

If an event is cancelled or left unresolved, the bet amount will be refunded. If a technical error causes abnormal odds to be displayed and a bet is placed at those odds, tk10 reserves the right to void that bet.

Slots, live casino, and other games on tk10 are powered by software from various third-party game studios. The RTP (Return to Player) and rules for each game are shown in that game's own information panel. If a disconnection occurs during a game, the result will be determined by the server log.

If you dispute the outcome of a bet or game, you must notify the support team within 72 hours. tk10's team will investigate and issue a final decision. That decision will be considered binding.

tk10's VIP program has three tiers: Bronze, Silver, and Gold. Tier upgrades are based on a user's regular betting activity. Each tier receives weekly cashback: Bronze up to 0.3%, Silver up to 0.5%, and Gold up to 0.8%.

Cashback is calculated on the week's net loss (total losses minus total winnings). For example, if a Silver member has a net loss of ৳20,000 in a week, the cashback will be ৳20,000 × 0.5% = ৳100. Cashback is credited directly to the account and can be withdrawn without any wagering requirement.

It is your responsibility to keep your account login details secure. Do not share your password with anyone, and log out after using a public device. If you suspect unauthorised access, notify the support team immediately.

tk10 will never ask for your password or OTP via email or chat. Treat any such request as fraudulent.

For large withdrawals or suspicious activity, tk10 may ask you to complete KYC (Know Your Customer) verification. This may require a copy of your national ID card or passport. How your information is stored and processed is explained in detail in our Privacy Policy.

The following activities are strictly prohibited and may result in account closure:

• Creating multiple accounts or registering under a concealed identity
• Fraudulently exploiting the bonus system
• Using third-party payment methods
• Using betting software or automation tools
• Harassing other users on the platform
• Using the platform for money laundering or illegal financing

If a prohibited activity is proven, the account will be closed and balances derived from bonuses may be forfeited. The return of original deposited funds (excluding bonuses) before closure will be considered separately. If you wish to contest a closure, you may request an investigation through support.

tk10 takes responsible gaming seriously. Users can set their own deposit limits, session time limits, or voluntary breaks at any time. Detailed guidance on this is available on our Responsible Gaming page.

Gaming is for entertainment — not a way to solve financial problems. If you feel you are becoming dependent on gaming, please seek help and consider temporarily or permanently closing your account.

Keep devices you use to access tk10 out of reach of family members under 21 years of age. tk10 does not support access by minors in any way.

tk10's Android and iOS apps are available through official channels. The app may only be used in accordance with these Terms. All transactions and betting made through the app are subject to the same conditions.

Services may be temporarily unavailable or slow due to server maintenance, network issues, or other technical reasons. tk10 is not liable for financial losses in such situations, but always works to resolve issues quickly. For any technical problem, contact 24/7 live chat support.

tk10 provides support 24 hours a day, 7 days a week in both Bengali and English. Support is available via live chat and email. For common questions, please see our FAQ section.

If you have a concern, first try to resolve it directly via live chat. If unresolved, send a detailed complaint by email. tk10 will respond in writing within a reasonable time. For serious disputes, the decision of tk10's management will be considered final.

tk10 is not liable for financial losses arising from gaming or betting. Users are solely responsible for their own betting decisions. All games are operated by a random number generator (RNG) and results are not predetermined.

tk10 may change any part of these Terms at any time. Changes take effect from the date they are published on this page. For significant changes, an effort will be made to notify registered users directly.

If any clause of these Terms is found to be invalid or unenforceable, the remaining Terms will continue in full effect. The invalidation of one clause will not affect the others.